SubVexa Shield
Our 24-hour dispute promise, measured in public.
Every dispute. Every week. We commit to resolving issues fast — and to publishing how we do against that promise.
Avg resolution time
3d 5h 45m
71 resolvedResolved under 24h
22.5%
of resolved disputesOpen right now
220
330 all-timeWeekly SLA compliance
100.0% all-time within SLAShare of resolved disputes closed within their SLA window, by week.
03/3006/15
What happens if we miss SLA
- The dispute is escalated to a senior mediator immediately.
- Buyer receives a $5 wallet credit per missed dispute.
- Public SLA stats are updated within 1 hour.
- An internal post-mortem is shared in our public status log.