Trust & Safety
Built for trust at every step
SubVexa is designed from the ground up so buyers always have recourse and sellers always have certainty. Every transaction flows through escrow, every dispute has a path to resolution.
How we protect you
Six interlocking layers of protection cover the full lifecycle of every transaction.
Escrow protection
Every payment is held in escrow until the buyer confirms delivery or the protection window expires. Sellers only receive funds once the transaction is verified.
Seller verification
Sellers complete identity checks and category-specific vetting before listing. High-risk categories require enhanced due diligence.
Dispute mediation
Trained mediators resolve disputes within a 24-hour SLA. Decisions support full/partial refund, replacement, or seller release — all audited on the ledger.
Real-time risk engine
Automated risk scoring flags anomalous orders, velocity spikes, and account takeover patterns before they impact buyers.
Acceptable use policy
Prohibited categories and behaviours are clearly defined. Violations result in listing removal, account suspension, or permanent ban.
Data security
All data is encrypted at rest and in transit. Credentials are never stored in plaintext. Access is governed by least-privilege RBAC.
Have a safety concern or abuse report?
Our trust team reviews every report. Urgent issues are escalated within one hour.